PBXs and Telephone Systems | Go Connect

Welcome

This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.

Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.

We hope you find this information useful.

Name Actions
Panasonic KX-NCP
Panasonic KX-TDA
Panasonic KX-TDE
Panasonic KX-NS
Panasonic KX-NSX
uaCSTA Handsets Panasonic

Glossary

Name
Make and model of the telephone system.
WAN Connectivity
The CTI protocol can be reliably routed across a wide area network.
Trunk Monitoring
Trunk side information is available through the CTI interface.
Analog Phones
Call control and events from Analog handsets are available through the CTI interface.
Agent Features
Agent login, logout and status change are supported through the CTI interface.
License Charge
An approximate indication of telephone system CTI license price:
  • Empty: Probably no charge but advisable to check;
  • $: typically less than 500 USD;
  • $$: typically greater than 500 USD.